Business Analyst

Job Title: Business Analyst (Customer Journey Manager)Salary: 500 per day Location: Leeds Wellington Place (Hybrid - onsite 2 days per week) Contract: 6 months Hours: Full-timeAre you ready to embark on an exciting journey with us?Join our dynamic team as a Customer Journey Manager and play a pivotal role in transforming how we understand and enhance customer experiences! We''re on a mission to revolutionise finance for good, and we want you on board.About the Role: As a Customer Journey Manager, you will be at the heart of our product development process. Collaborating closely with Product Owners and feature teams, your primary responsibilities will include:Understanding and Mapping Customer Journeys: Evaluate end-to-end journeys from both customer and business perspectives.Data-Driven Insights: Draw valuable insights from diverse data sources to inform personalised engagement strategies.Problem Solving: Use your experience to identify the best solutions, applying your judgement to prioritise options effectively.Stakeholder Management: Build and maintain positive relationships while managing expectations through regular updates.Cross-Functional Collaboration: Work seamlessly with various functions to integrate technology and business processes.Identifying Process Improvements: Recognise and address shortcomings in existing processes and systems.Why Choose Us? We''re not just about work; we''re about creating an environment where our team can thrive. Here''s what you can ..... full job details .....