Business Analyst

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: 75,000 - 80,000 Annually + 5% BonusAbout Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys.About the Role: As a Customer Journey Manager, you will be at the heart of product development. You''ll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology integration and cross-functional collaboration. Your main goal? To ensure our customers'' needs are always prioritised.Key Responsibilities:Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it''s effective and user-friendly.Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets the intended user experience.Continuous Improvement: Drive ongoing enhancements to the customer journey by leveraging insights and data analysis. Key Skills Required: Customer Centricity: Champion customer outcomes and anticipate needs to deliver targeted, outcome-focused solutions.Problem Solving: Lead teams to implement effective solutions, planning from inception ..... full job details .....