Business Analyst 11808-1

Job Title: Business Analyst (SAP Migration - 6 Month Contract)Location: London (1 day per week in office)Duration: 6 MonthsWorking Hours: 37.5 per weekRole OverviewWe are seeking a high-autonomy Business Analyst to drive the discovery phase of a critical SAP Migration programme. This role is focused on translating complex business needs into actionable requirements while ensuring seamless alignment across Product, Engineering, and Operations.The ideal candidate is a hands-on practitioner capable of owning the Product Requirements Document (PRD) lifecycle from initial "As-Is" mapping to final "To-Be" sign-off.Key ResponsibilitiesDiscovery and PRD Ownership: Lead end-to-end documentation including process flows, service blueprints, user stories, and non-functional requirements.Stakeholder Management: Independently facilitate workshops to clarify scope, manage dependencies, and secure formal sign-off from cross-functional leads.Value Delivery: Define and track success metrics such as CSAT, handling time, and agent productivity to ensure migration delivers measurable improvements.Process Engineering: Analyse "As-Is" pain points and design scalable "To-Be" workflows for Order and Agent journeys.Delivery Support: Partner with Engineering during the build phase and support UAT and operational readiness.Skills and ExperienceMust-Have:Proven track record of end-to-end requirements ownership (PRDs, validation, and sign-off).Exceptional facilitation skills, with the ability to ..... full job details .....