Building Manager

A-Housing-Association-is-currently-looking-for-Building-Manager-on-a-temporary-basis-for-about-three-months

Key-responsibilities-

Collaborate-closely-with-housing-officers,-ensuring-a-seamless-and-resident-focused-service.

Proactively-manage-communal-areas-and-estates,-addressing-any-concerns-or-issues-promptly.

Engage-with-residents-to-understand-their-needs-and-expectations-for-communal-spaces.

Effectively-communicate-with-residents-on-service-charge-budgets-and-building-related-matters.

Implement-strategies-to-enhance-the-safety-and-aesthetic-appeal-of-communal-areas.

Play-a-key-role-in-resolving-disputes-or-complaints-related-to-communal-spaces-and-estates.

Work-collaboratively-with-internal-teams-to-improve-service-delivery-and-implement-long-term-improvements

Be-accountable-for-your-time-and-diary,-regularly-visit-schemes-within-your-portfolio-to-monitor-the-cleaning-and-grounds-maintenance-contracts.-As-well-as-ensure-FRA-actions-are-kept-to-a-minimum-and-resolved-quickly.

Get-to-know-the-residents-through-joint-meetings-and-resident-meetings,-fostering-a-sense-of-community.

Identify,-track-and-progress-communal-repairs-until-completion.-Keeping-residents-and-internal-colleagues-updated-on-progress.

Set-and-proactively-manage-service-charge-budgets,-justifying-any-additional-spend-to-residents-through-consultation-where-necessary.

Proactively-manage-Anti-Social-Behaviour-(ASB)-affecting-schemes,-collaborating-with-internal-and-external-stakeholders,-keeping-residents-updated.

Collaborate-with-the-repairs-and-assets-team-to-improve-the-delivery-of-reactive-and-planned-work.

Effectively-resolve-disputes-or-complaints,-providing-clear-and-well-written-communication-to-various-audiences.

Work-in-collaboration-with-housing-officers-to-ensure-consistent-service-delivery-to-residents.

Build-relationships-with-internal-colleagues-and-external-stakeholders-to-fulfil-commitments-to-residents.

Understand-and-adhere-to-financial-regulations,-health-and-safety-policies,-code-of-conduct-and-policies.

Foster-positive-internal-working-relationships-within-Operations-and-across-company

Ensure-you-represent-the-resident-voice-when-needed-and-deliver-a-consistent-company-voice

back-to-them,-not-blaming-internal-departments,-but-owning-the-experience.

When-needed-work-with-others-to-deliver-specific-projects-or-service-improvements

PAYE20.20-Umbrella26.72-The-incumbent-will-mostly-be-on-site-in-buildings-in-Luton,-Brent,-Harrow-&-Islington

Essential-requirements

Proven-ability-to-work-collaboratively-with-housing-officers-and-other-team-members.

A-solid-understanding-of-buildings,-service-charges,-and-communal-area-management.

Excellent-customer-service-skills-with-a-proactive-and-resident-focused-approach.

Experience-in-a-Customer-Service-environment,-managing-the-end-to-end-customer-journey.