BTR Operations Manager

Operations Manager - Build to RentLondon £45,000-£58,000 + bonus Private Healthcare, Pension and moreOwn the operation. Shape the resident experience.We''re recruiting for a brand-new 200-apartment Build to Rent scheme and are looking for an experienced Operations Manager to take ownership from day one.This isn''t a traditional lettings role. You''ll be the go-to person for residents, overseeing the day-to-day operation and helping shape how the scheme runs.The roleYou''ll take ownership of:Resident experience, queries and complaintsBuilding operations, inspections and complianceMaintenance, defects and contractorsMove-ins, move-outs and apartment readinessTenancy, property and compliance documentationSupporting lettings and rental activityWorking with sales, maintenance and wider property teamsImproving processes, systems and the resident offeringAbout youWe''re looking for someone who gets BTR and understands what great resident service looks like.You''ll ideally have:BTR / residential operations experienceStrong knowledge of the BTR resident journeyExperience managing contractors, maintenance and defectsGood understanding of compliance and HandSExcellent communication and problem-solving skillsStrong organisational and admin skillsA tech-savvy, forward-thinking approachThe confidence to take ownership and make decisionsExperience within a modern, amenity-led BTR environment would be a big plus.What''s on offer?Discretionary bonusPrivate healthcarePensionBrand-new high ..... full job details .....