Breakdown Controller

Reports to: Service Control SupervisorDirect Reports: NoneLocation: Elland - HalifaxPurpose of the role:To support with the supervision of all maintenance and repair activities.To provide effective customer service and build relationships with both internal and external customers.To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.To work within a service team and to liaise effectively with all other departments.To prioritise work effectively ensuring all documentation is accurate.To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information.To cover any regional controller absence/sickness.To assist with Administration for both the service and admin team when required and record data accurately.Responsibilities:To take customer calls and log repair notifications.To allocate appropriate Field Service Engineer response to meet customer requirements.Liaise with UK service supervisor and Service Manager regarding any issues that may arise.Keep customers updated on the reported job progress.Deal with day to day queries from both internal and external customers.Ensure all jobs are entered onto the appropriate in-house computer system.To reschedule jobs and resources according to emerging customer needs and resource availability.Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.To ensure ..... full job details .....