Breakdown Controller

Position: Breakdown Controller Location: Halifax Salary: 28,000 Shift: 3.5 days per week / 39.75hrs Hours: 7am-7pm (Sat, Sun and Mon), 7am-1.30pm (Tues) Contract: Permanent position Benefits: 25 days annual leave plus Bank Holidays (pro rata for part-time employees). Enhanced benefits package, including a 4% employer pension contribution, 3x salary Death in Service cover, company-funded Health Shield Medical Cash Plan and 24/7 GP access. Employee Assistance Programme, providing confidential wellbeing, financial, legal and counselling support. Training and development opportunities, including equipment training, management development and apprenticeships. Additional employee perks, including retail discounts, Cycle to Work scheme, occupational health support and free independent mortgage advice.Breakdown Controller opportunitySupport the supervision of maintenance, repair, and breakdown activities while delivering excellent customer service. Ensure requests are managed efficiently, cost-effectively, and in a timely manner, working collaboratively with the service team and other departments to maintain strong relationships with internal and external customers. The hours of work are 7am-7pm (Sat, Sun and Mon) and 7am-1.30pm (Tues)Duties of the Breakdown ControllerManage customer calls, log repair requests and respond to service enquiries in a professional and timely manner.Schedule and coordinate Field Service Engineers, adjusting resources to meet changing customer and ..... full job details .....