Breakdown Controller

Our client is a national business who have a breakdown team in Castleford where all the breakdown controllers work in the office and manage all breakdowns for their fleet and plant. -This role is to ensure calls are handled from drivers and other staff operating plant in the situation of a breakdown or an instance that has arisen that could result in a breakdown.- All incidents require dealing with and prioritising then allocating a mobile technician to respond and fix the problem.- The calls are nationally, and it is essential that you have previous experience in breakdown controller or scheduling role. -

Everyday tasks

• Scheduling in technicians to site or roadside to assess and fix plant & vehicles
• Manage the most cost efficient scheduling
• Liaise with internal staff and teams providing excellent customer service
• Book external repair work where necessary

Our client is ideally looking for someone who has experience in a similar role within the plant and fleet sector, has excellent customer service skills, can prioritise workloads and work to deadlines.- This role is office based with 25 days'' annual leave plus statutory holidays and has a discretionary annual bonus and excellent pension contributions.