Breakdown and Recovery Co-ordinator

Breakdown and Recovery Co-ordinator Location: Widnes Salary: From £13.00 per hour (dependent on shift and experience) Shift Pattern: 4 days on, 2 days off - 12-hour shifts (day and night shifts available) Alternative shift patterns may be considered and discussed at interview. Contract: Full-time, Permanent About Us Hough Green Garage is a leading provider of 24-hour Breakdown and Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes. The Role We are seeking dedicated Breakdown and Recovery Co-ordinators to join our fast-paced 24hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams. Key Responsibilities Coordinate and deploy recovery resources efficiently across all active jobs Monitor job progress through to completion Manage driver workloads and map nearest available resources Answer and manage high-volume inbound and outbound calls Liaise with administrative staff and recovery teams Raise workload issues ..... full job details .....