Brand Expert

Customer Experience Specialist (Sales and Service Support) Location: Luton Salary: £20k basic plus commission (Will always be at least minimum wage) Monday Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime) The Role We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade. Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation. Key Responsibilities Act as the product specialist and brand ambassador for the dealership Deliver exceptional customer experiences aligned with brand standards Welcome customers into the showroom and provide a positive first impression Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity Demonstrate vehicle features, infotainment systems, and driver-assistance technology Support Sales Executives by providing detailed product knowledge during the sales process Keep up to date with manufacturer training, model updates, and brand initiatives Your Background and ..... full job details .....