Branch Supervisor

Branch Supervisor - Soft Play Centre and CafeJob OverviewWe are seeking a highly motivated and experienced Branch Manager to oversee the daily operations of our Funlord soft play and family entertainment centre.The ideal candidate will demonstrate strong leadership skills, a customer-focused mindset, and the ability to efficiently manage and optimise operational processes in a fast-paced environment.This is an exciting opportunity to lead a dynamic team, enhance customer experience, and drive operational excellence.Key Responsibilities • Lead, manage, and motivate the branch team to deliver outstanding customer service. • Prepare staff rotas and manage daily workforce scheduling. • Oversee recruitment processes including interviewing, onboarding, and training new staff. • Manage daily operations including admissions, safety, soft play areas, and birthday parties. • Handle customer enquiries and resolve complaints professionally. • Coordinate birthday party bookings and ensure smooth execution (rooms, staff, timing, supplies). • Monitor stock levels and prepare daily/weekly order lists. • Ensure the venue is clean, safe, and compliant with health and safety regulations. • Prepare reports on sales, expenses, customer feedback, and KPIs. • Liaise with head office regarding marketing, staffing, and operational planning. • Monitor team performance and support training and development. • Maintain a positive and professional working environment aligned with Funlord values. • ..... full job details .....