Branch Supervisor

The Branch Supervisor is responsible for supporting the day-to-day running of the branch, ensuring excellent customer service, safe operations, strong team performance and achievement of sales and operational targets. The role involves supervising staff, maintaining stock control and helping create an efficient, customer-focused branch environment. Salary: Up to £35,000 DOEKey ResponsibilitiesOperations and Branch PerformanceSupport the Branch Manager in the daily operation of the branch.Ensure smooth running of trade counter, warehouse and yard activities.Help achieve branch sales and profitability targets.Monitor stock levels and ensure accurate stock control procedures.Ensure goods are received, stored and dispatched correctly.Maintain high standards of housekeeping throughout the branch.Team SupervisionSupervise branch staff and provide day-to-day guidance.Assist with staff training, development and performance management.Support rota planning and workload allocation.Promote a positive and professional team culture.Customer ServiceDeliver excellent customer service to trade and retail customers.Handle customer queries, complaints and escalations professionally.Build strong relationships with local contractors and account customers.Support upselling and cross-selling opportunities.Health and SafetyEnsure compliance with company health and safety procedures.Promote safe working practices across the branch.Conduct regular safety checks and report hazards promptly.Ensure ..... full job details .....