Branch Manager

Branch Manager – Greenford, UB5

We are looking for a Branch Manager to oversee day-to-day operations across your branch and lead a team to deliver exceptional service. In this role, you will ensure goods are delivered and collected on time, stock and processes are well controlled, and customers receive a reliable, friendly and efficient service every time.

This role is key to helping us build loyalty in the region and ensuring customers choose us first, more often.

Branch Manager - Key Responsibilities

• Lead, manage and develop your branch and team
• Oversee warehouse, trade counter and customer service operations
• Deliver goods to customers on time and in full
• Ensure consistently high levels of customer service
• Maintain health & safety, compliance and housekeeping standards
• Plan staffing and resources to meet demand
• Control operational costs while maintaining service
• Resolve customer and operational issues promptly
• Monitor branch performance and drive improvements
• Support local sales activity through excellent service and reliability
• Work closely with the Area Account Manager to support customers commercially and operationally

Branch Manager - What We Are Looking For

• Experience in operations, branch or warehouse leadership
• Experience of Microsoft Dynamics 365 (D365) desirable.
• Strong leadership and people management skills
• A hands-on, practical approach
• Excellent organisational skills
• Proven ability to deliver high standards of customer service
• Knowledge of health & safety and operational compliance
• Commercial awareness and cost control experience
• Strong communication and problem-solving skills

A full UK driving licence is preferred (some travel within your area may be required).

Branch Manager - What We Offer

• Competitive package (salary discussed on application)
• Company car or opt out option
• 25 days holiday, increasing to 30 after 5 years
• Pension scheme and life assurance
• Employee Assistance Programme
• Bike to work scheme
• Supportive, collaborative, values-driven working environment