Branch Manager

Talent-UK are recruiting on behalf of their client for an experienced Branch Manager to join their team in Skipton on a full time, permanent basis.
We are looking to recruit a motivated individual with a positive attitude to join a committed and experienced team supplying a whole range of building materials including bathrooms. As a key member of the management team, the primary aims of this role are to drive branch sales and margin and ensure the branch operates efficiently and safely. In doing so, this position plays a vital role in achieving the branch budgets and operational targets.
Hours - must meet the opening and trading requirements of the branch between 7.00 am to 5.00 pm Monday to Friday with 30 minutes unpaid lunch
Saturday working 07.00-12.00 on a rota basis as arranged by manager.

Duties and Responsibilities
The following criteria are not listed in any order of importance as all areas identified require the individual to undertake the tasks with equal diligence and meet the desired and appropriate performance level.

• Contribute to the delivery of the sales and margin targets whilst maintaining a value proposition for the customer.
• Using the management information provided and supported by the central management team, plan, forecast and report on sales, costs and business performance as required.
• Provide proactive leadership to the branch team; communicating effectively, identifying training needs, managing performance, delegating tasks to direct reports and ensuring best overall utilization of the team whilst controlling overhead spend.
• Proactively drive customer growth in collaboration with the External Rep and Central Sales Exec:
• Convert new leads into trading customers
• Convert existing cash customers to new branch accounts
• Grow branch account customers to key accounts
• Using the information systems provided, proactively identify and address:
• Set a high standard of customer service within the branch, thereby sustaining customer satisfaction and loyalty:
• Liaise proactively with customers on a day to day basis to fulfil their requirements.
• Liaise between the suppliers, colleagues and customers to efficiently answer general enquiries concerning deliveries and production
• Apply various sales skills to capitalise on commercial opportunities through negotiation of prices.
• Contribute to a proactive culture of H&S, ensuring all staff, visitors and customers comply with the Company HSE policies and procedures
• Ensure manager responsibilities for H&S are consistently met and appropriate records are kept
• Manage operational activities, delegating where appropriate:
• Monitoring cash and payment systems; banking
• Yard management, including plant & equipment
• Transport scheduling & load planning
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments.
• Maintain and develop corporate image and reputation.
• Attend meetings and group discussions where required
• Any other reasonable duties which may be required by the Company from time to time, as instructed by or under the direction of your line manager.

Skills and Attributes

• A thorough understanding of the industry - Construction and building materials
• Ability to work under pressure and to tight schedules.
• Ability to lead and motivate a team.
• Ability to plan and distribute workloads for self and others.
• Must have excellent communication skills, both verbal and written.
• Must be self-motivated and have strong interpersonal skills.
• Must be self-driven, genuine with a positive attitude and clear focus.
• Strategic thinker with a ''can do'' attitude
• A professional attitude and demeanour.
• Ability to resolve disputes
• Sufficiently mobile and flexible to work beyond the call of duty to achieve results.
• Must be PC literate.
• Experience in customer service and working within a builders'' merchant.
• Ability to identify problems and solve them at source.
• Must possess excellent organisational skills and good time management.
• Must be self-driven, genuine with a positive, ''can do'' attitude and clear focus

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so.

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