BPO Partner Support Coordinator

Job Title BPO Partner Support Coordinator Location Britannia House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Inbound and Outbound Closing Date 26 August 2026 Overview The BPO Partner Support Coordinator is responsible for managing operational relationships with Business Process Outsourcing (BPO) partners, ensuring delivery of high-quality support services, adherence to operational standards, and achievement of key performance indicators (KPIs). The role acts as a key liaison between internal stakeholders and outsourced support teams, driving service excellence and continuous improvement. Key Responsibilities Take the lead in supporting with customer queries that come into the partner support queue.Support management by monitoring partner performance against KPIs and SLAs.Coordinate day-to-day support activities between internal teams and BPO partners.Support governance meetings, reviews, and partner communications.Identify risks, trends, and improvement opportunities.Assist with incident management and escalations.Support compliance, quality, and operational standards.Drive continuous improvement initiatives. Key Performance Indicators SLA achievementKPI performanceCustomer satisfactionQuality scoresEscalation resolution effectivenessCompliance adherence About the role This role will be responsible for assisting in the management and optimisation of the relationship between Asda and the ..... full job details .....