Boutique Manager, Valentino, Selfridges London

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.Ensure service standards are consistently met in your boutique, through regular team motivation, training and developmentBe a mentor for your team by demonstrating service standards and leading by exampleEnsure boutique and company sales targets are consistently achieved by setting and monitoring these for your boutique and teamRegularly monitor your teams’ KPIs and performance, putting plans in place for further development as and when needed alongside the store managerEnsure operational objectives of the store and company are upheld and maintainedEnsure all policies and procedures are consistently maintained through high standards of compliance at all timesRegularly update the general and host store managers on trade and team performanceSupport the wider management team with recruitment and onboarding talent, whilst working with the HR talent teamMaintain a high-performance team through regular one-to-one meetingsBuild and maintain excellent customer relationships for repeat businessMaintain staff rotas, remaining reactive to trading patterns, Christmas and salesMonitor and manage stock deliveriesWork with head office merchandising team to ensure restock accuracyCoordinate store stock take and maintain stock accuracy standardsOrganise and execute impactful store promotions to boost overall sales for boutiqueProtect the Valentino brands and ensure all team members meet personal presentation standards and policiesEnsure your team maintains excellent visual presentation of the boutique which is consistent with company/VM guidelinesKeep up to date with new fashion trendsBe an ambassador for your team and storeRequirementsPrevious retail management experienceStrong understanding of fashion trends and brandsPossess a strong sense of leadershipExcellent communication skillsAbility to stay composed during stressful situationsAbility to create and sustain great relationshipsExperience in setting team targets and driving salesTo be immaculately presented and representative of the brandCompetitive basic salaryGenerous bonus structureUniform allowancesEnviable discountsOur StoresThe first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against ..... full job details .....