Boutique Manager

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Direct message the job poster from Outside The Box Recruitment LtdFounder and MD-Outside The Box Recruitment and Consultancy - Luxury/Premium Sectors of Fashion, Retail, Fine Jewellery, Lifestyle and Beauty

OPENING POP UP STOREFTC BOUTIQUE MANAGER - LUXURY LADIES and MEN’S CASHMEREMAYFAIROur client is seeking a full-time

Boutique Manager for a six-month fixed-term contract

to lead our new pop-up boutique in the heart of Mayfair. This is a high-visibility role with direct impact on B2C growth.

The position has the potential to convert into a permanent role as the plan is to open a flagship boutique .Job PurposeTo lead the boutique as a high-touch brand space — responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients — both in-store and online. This role blends floor leadership, digital clientelling, 1:1 selling, and boutique-level business development to build luxury community and grow direct-to-consumer sales funnel.Reporting Line - Reports to : Managing Director and supported by a part-time Sales Associate (2 days/week) and Head Designer, who will attend for VIP client appointments and events.Key Responsibilities1. Boutique Operations and Sales Leadership Ensure the boutique operates smoothly, daily targets are consistently met / exceeded, and the Sales Associate is well-supported and engaged.2. Customer Experience Excellence - Deliver a highly personalised, values-led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand.3. Digital Clientelling - Actively engage with online enquiries and existing clients to replicate the boutique experience digitally — leading to strong conversion and loyalty.4. Boutique-Led Business Development - Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high-value clients.5. Stock and Commercial Insights - Maintain accurate, well-presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.6. Brand Representation - Embody the brand visually, tonally, and emotionally in all client interactions, both offline and online.Candidate ProfileWe are looking for somebody who is aligned with four core values :We Care – We act with respect and responsibility — toward people, products, and our planet.We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can-do.We Get Things Done – Well – We take ownership, follow through, and deliver with care.We Create – We embrace creativity, innovation and continuous improvement.And somebody who:Has a growth mindset and is driven to achieve strong sales results — to realise both the company’s ambitions and their ownBrings a ‘Black Book’ of relevant clients they can confidently convert into loyal customersPossesses a refined aesthetic and cultural fluency , with a natural affinity for high-net-worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxuryIs confident selling across Womenswear, Menswear, Accessories, and HomewareDemonstrates high emotional intelligence and discretion , tailoring their approach to suit each clientCan communicate the brand story with clarity and conviction — making each interaction feel purposeful and personalIs hands-on, adaptable, and unentitled — ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too bigIs comfortable supporting boutique-based brand activations and private events to build client engagement and communityUses client feedback and sales insights to refine outreach, service and product focus.The following would also be valued but are not essential:Proven experience converting both in-store and online interactions into meaningful, repeat salesFamiliarity with ShopifyFamiliarity with using a CRM platform for customer outreach and relationship-buildingAvailability to work a Tuesday–Saturday schedule.Additional to the basic salary:

Commission, Uncapped Bonus, Clothing AllowancePlease email CV’s to

cv@otbrecruitment.com

or call direct on 07815939515Only successful candidates will be contacted.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type ContractJob function

Job function Management, Sales, and Customer ServiceIndustries Retail Luxury Goods and Jewelry and Retail Apparel and FashionReferrals increase your chances of interviewing at Outside The Box Recruitment Ltd by 2xSign in to set job alerts for “Boutique Manager” roles.

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