Bookshop Supervisor

We''re looking for a hands-on Bookshop Supervisor to support the daily running of our Bookshop at Friends House. You''ll help deliver excellent customer service, keep presentation and displays to a high standard, and coordinate our volunteer team so the shop feels welcoming, calm and professional. What you''ll do: Support day-to-day shop operations, including service standards, displays and visual merchandising Support stock processes with the Retail Buyer (receiving deliveries, labelling, replenishment and keeping the stockroom organised) Use EPOS/till confidently, including accurate transactions, cash handling and end-of-day reconciliation Recruit, coordinate and support Bookshop volunteers (basic training, shift cover and ongoing support) Maintain a safe, clean and organised shop environment in line with Health and Safety and fire procedures Work closely with the FOH Manager and Retail Buyer, and liaise with Café/Reception/Events to support a consistent visitor experience What we''re looking for: Substantial experience in a retail environment Strong customer service and communication skills Confidence with EPOS systems and stock control processes A good eye for presentation and attention to detail Comfortable supporting and coordinating volunteers Sympathetic to Quaker values and ethos (you do not need to be a Quaker) Hours: Typically, Monday to Friday (35 hours per week), with some early mornings/evenings/weekends depending on business needs. Location: Friends House, ..... full job details .....