Bookings Coordinator

Our client - an independent company providing medical services to the private HealthCare sector and the NHS are recruiting for a new role as a Bookings Coordinator.As the Bookings Coordinator you will be directly responsible for delivering an excellent customer service to patients, consultants, secretaries, and clinical teams at the clinic based in Central London.Hours are 35 hours per week - Monday - Friday - working either 8am - 4pm or 10am - 6pm depending on the clinic requirements.Main duties and responsibilitiesTo handle calls and work as part of the bookings team, providing the first point of contact for Patients, Consultants, Practice Managers, handling all external enquiries via both the telephone and email.To ensure all calls and enquiries are answered quickly, efficiently and within timeframes whilst providing a high quality and professional service.To update and manage the diary and to maintain/exceed a minimum booking rate (targets to be agreed) for all bookings.Provide a highly efficient, easily accessible booking service for our customers.Ensure all referrals and appropriate patient data is recorded onto the patient administration system.Proactively manage the patient administrative pathway in the delivery of clinical services including appointment information. Ensure patient records are maintained and processed in accordance with the terms of the Data Protection Act 2018 as indicated in the company''s Data Protection Policy.Develop and nurture excellent ..... full job details .....