Bookings and Emergency Allocations Officer

An exciting opportunity has arisen for an experienced Bookings and Emergency Accommodation Officer to join the Bookings and Emergency Accommodation Team on a secondment basis. This role plays a vital part in ensuring that statutory housing duties are met through the effective placement of homeless applicants into emergency and temporary accommodation. The successful candidate will bring a strong understanding of homelessness legislation, housing allocations, and property suitability, alongside experience in managing accommodation placements and liaising with service users and providers. Key Responsibilities: Assess the accommodation needs of homeless applicants and arrange bookings into suitable emergency, temporary, and permanent accommodation. Ensure all placements comply with statutory guidance and council procedures, including suitability assessments and record-keeping. Manage a caseload of clients in bed and breakfast accommodation, liaising with homelessness assessment officers to support timely case progression. Conduct inspections and on-site surgeries at designated hotels to verify property standards and ensure compliance with licensing conditions. Monitor rent payments, assist with income recovery, and liaise with Housing Benefit and DWP to address arrears and benefit delays. Support vulnerable clients during their transition into self-contained accommodation, arranging removals, documentation, and accompanied viewings. Respond to concerns including ..... full job details .....