Booking Coordinator - Private Healthcare

Job Title: Booking CoordinatorLocation: East Leeds, free parking on siteSalary: £26,300 per annumContract Type: Permanent, Full time. Monday to Friday with a Saturday rotaAre you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where every day presents new challenges? If so, we have the perfect opportunity for you! About the Role: As a Booking Coordinator, you will play a crucial role in ensuring clients receive prompt and professional assistance. Your main responsibilities will include:Managing Bookings: Oversee online and telephone bookings for private services, ensuring a seamless experience for every customerCustomer Engagement: Respond to enquiries via email, Facebook, live chat, and telephone, providing timely information and assistanceService Excellence: Maintain high customer satisfaction by managing waiting times and escalating issues when necessaryCollaboration: Work closely with the operational team to ensure clear communication and alignment with customer expectationsData Management: Record customer details accurately in our database and ensure all processes are completed for appointment bookingsContinuous Improvement: Support the development and maintenance of processes as part of their commitment to quality serviceTo thrive in this role, you should possess:A good general education and customer care training or equivalent experienceStrong IT skills and the ability to navigate various systems ..... full job details .....