Bodyshop Advisor

BODYSHOP ADVISORHedin Automotive BMW and MINI has a great opportunity for a Bodyshop Advisor to join the team. If you have a passion for the automotive industry and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the world''s most admired brands in the automotive industry.YOUR ROLE.As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate.This role requires a confident, proactive, and sales-focused individual who can identify opportunities, promote Bodyshop services, and actively refer additional work for the department.The main duties of the role include:Welcoming customers and providing exceptional service throughout their repair journeyManaging repair bookings, estimates, and insurance communicationsEnsure all completed SMART repair jobs are invoiced correctlyKeep our workload control spreadsheets up to date to ensure efficient vehicle repairsOversee the return of vehicles to customers, explaining the work done and any chargesRegularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always currentYOUR PROFILE.Strong ..... full job details .....