BMW Workshop Manager

Workshop ManagerDrive Performance. Develop People. Deliver Excellence.We are seeking an experienced and highly motivated Workshop Manager to lead the daily workshop operation of a busy aftersales department. This is an excellent opportunity for a proven automotive professional who thrives in a fast-paced environment and is passionate about developing technicians, improving productivity, and delivering outstanding customer satisfaction.Working closely with the Service Manager, you will be responsible for ensuring the workshop operates efficiently, safely, and profitably while maintaining the highest standards of quality and customer care.Key ResponsibilitiesWorkshop Performance and ProductivitySupport planning and control workshop loading to maximise technician efficiency and utilisation.Monitor productivity, efficiency and labour sales performance against departmental targets.Ensure work is allocated effectively based on technician skill levels and development needs.Drive continuous improvement initiatives to enhance workshop performance and throughput.Technician DevelopmentCoach, mentor and support technicians to achieve their full potential.Identify training needs and create development plans to improve technical capability.Conduct regular performance reviews and provide constructive feedback.Foster a positive, high-performance team culture focused on quality and accountability.Customer SatisfactionEnsure all repair and maintenance work is completed right first ..... full job details .....