BMW Service Bookings Administrator

About the role An excellent opportunity has become available for a motivated Service Bookings Administrator at Sytner Solihull. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You''ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our ..... full job details .....