BMS Service Operations Manager

BMS Service Operations ManagerLondon Competitive Salary Dependent on ExperienceABOUT THE COMPANYOur client is a well established UK engineering and building services contractor delivering BMS maintenance, technical support, system optimisation and service projects across commercial building environments.ROLE OVERVIEWLead the BMS service operation, overseeing engineering teams, planned and reactive maintenance, customer contracts and commercial performance. Ensure efficient, compliant and profitable service delivery while maintaining technical standards, achieving SLAs and driving service improvements.KEY RESPONSIBILITIESService operations: Oversee PPM, reactive maintenance, engineer scheduling, resource allocation, service backlogs and SLA/KPI performance.Technical delivery: Manage BMS fault diagnosis, software modifications, graphics, control strategies, system optimisation and remedial works.Team leadership: Lead, develop and manage service engineers, including performance, training, competency and recruitment.Customer and contracts: Manage client relationships, escalations, contract reviews, service quality and customer satisfaction.Commercial management: Oversee budgets, labour utilisation, quotations, variations, subcontractor costs, invoicing and contract profitability.Compliance: Maintain health and safety standards, RAMS, permits, technical compliance and safe working practices.Performance and growth: Monitor service KPIs, identify operational improvements and ..... full job details .....