BMS Service Manager

BMS Service ManagerLocation: London, with travel to the Colchester office as required Salary: £60,000 £70,000 + BenefitsThe RoleMy client is a specialist BMS company looking for an experienced BMS Service Manager to lead and develop their service department.This is a key management position, responsible for overseeing service delivery, leading a team of engineers, maintaining strong client relationships and ensuring the commercial performance of the service function.You will play a hands-on role in driving operational standards, improving processes and supporting the continued growth of the service division.Key ResponsibilitiesTeam Leadership Lead, manage and motivate a team of BMS Service EngineersSet clear performance expectations and conduct regular reviews and appraisalsIdentify training and development requirements across the service teamSupport engineers with technical and operational challengesManage escalated issues and promote a collaborative, high-performing team cultureAssist with recruitment and onboarding of new service engineers where required Service and Operational Management Take overall responsibility for the delivery of PPM, reactive maintenance and remedial worksEnsure service contracts are delivered within agreed SLAs, budgets and quality standardsManage engineer workloads, utilisation, scheduling and resource allocationMonitor service performance and identify opportunities to improve efficiencyReview service reports, quotations and technical ..... full job details .....