Biomedical Customer Service

Are you driven, energetic and customer-focused?
Do you love working in a fast-paced environment where every interaction makes a difference?

My client a leading pathology company are looking for a motivated Biomedical Customer Service Assistant to join their dynamic customer service team! The role is based in Kings Cross and there is hybrid working available. In this role, you’ll be a key point of contact, ensuring every customer receives exceptional support — all while working alongside passionate colleagues in a collaborative environment.

Why this role is exciting:

• You’ll connect daily with patients, GPs, hospitals, labs and internal teams, making each day varied and rewarding.
• Use your excellent communication skills to manage phone and electronic enquiries — both incoming and outgoing — and handle key administration tasks with ease.
• Leverage your science background to translate terminology and ideas between the scientific community and the public — a unique blend of customer service and scientific insight!
• Be part of a supportive team of 30 staff in a corporate service centre where teamwork and positive energy make all the difference.

What you’ll bring:

• Solid experience working in a high-volume call environment, with the ability to stay organised and professional.
• Strong administration skills and confidence using Microsoft Office and multiple systems.
• Fluency and excellent command of the English language, both written and spoken.
• Ability to multitask, prioritise, and thrive under pressure.
• A degree in a Science subject (Biological Sciences particularly welcome) to communicate effectively with both clients and scientific professionals.
• A proactive mindset and genuine passion for delivering top-tier customer service.

Shift details:

• Full-time hybrid role (40 hours per week) on a rotating shift pattern.
• Shifts vary between 07:00 – 23:00 (Monday to Friday).
• Flexibility to work Saturdays (07:00 – 23:00), Sundays (09:00 – 18:00), and Bank Holidays (09:00 – 17:30).
• Weekend and Bank Holiday shifts are remote and paid as overtime.

Your day-to-day will include:

• Delivering a seamless, positive customer journey from first contact to resolution.
• Handling a mix of simple and complex queries via phone, email, and internal systems.
• Acting as a bridge between scientists and the public, using your science knowledge to add real value.
• Leaving every customer feeling supported, understood and appreciated.