Billings Analyst - Energy Sector

Billings Analyst ENERGY SECTOR IMMEDIATE START AND INTERVIEWS 28k- 30kFull support and Training will be providedGuildford BasedHybrid workingWe are seeking a detail-oriented and analytical Energy Billing Analyst to join a great team based in Guildford. In this role, you will play a vital role in understanding and managing customers'' energy costs requiring strong data analysis skills. You will collaborate with the invoice validation service, analyse and forecast costs associated with both fixed and flexible energy contracts, and provide excellent customer service.Key Responsibilities:Customer and Account Manager SupportServe as the Bureau contact for customers, proactively capturing issues ahead of the client and coordinating updates with Account Managers and the external bureau team.Hold direct conversations with customers to answer queries, provide updates, and explain market or billing information.Build trusted relationships through clear, accurate, and professional communication.Bill Validation OversightMonitor and stay fully informed on the status of bill validation carried out by the external partner.Ensure customers and Account Managers are kept up to date on progress, outcomes, and any flagged discrepancies.Coordinate with the external validator to resolve issues or escalate where necessary.Market Awareness and ForecastingStay informed on current market rates and track newly announced rates (not yet live).Communicate potential impacts of rate changes to customers ..... full job details .....