Billing Platform Support Engineer

Billing Platform Support Engineer (Majesco/SAP/Insurance Platforms) Location: Remote (UK, Ireland, US or India considered)Contract Type: 12-Month Rolling ContractStart Date: ASAP The Opportunity We are seeking experienced Billing Platform Support Engineers to join a critical enterprise technology team supporting a high-volume insurance billing environment.This is an excellent opportunity to work on a business-critical platform responsible for handling significant transaction volumes and customer billing operations. The successful candidates will play a key role in ensuring platform stability, performance, observability, and operational excellence while supporting a long-term transformation programme.We''re particularly interested in professionals with Majesco experience, although candidates with experience supporting SAP billing solutions or other insurance billing platforms are strongly encouraged to apply. Key Responsibilities Provide production and application support for a mission-critical billing platformTroubleshoot and resolve complex incidents in a high-availability environmentMonitor platform health, performance, and availabilitySupport high-volume API-driven integrations and customer-facing servicesInvestigate application, infrastructure, and database-related issuesDrive proactive maintenance activities to improve platform stabilityEnhance observability, monitoring, alerting, and operational processesDevelop and implement automation solutions to improve support ..... full job details .....