Billing and Recovery Officer

About the Role:

One of my local government clients-is seeking an experienced Billing and Recovery Officer to support the Revenues team on a short-term assignment. This role is essential to ensuring effective billing and enforcement processes for Council Tax, helping maintain high collection rates and providing excellent service to residents.

Key Responsibilities:

• Maintain up-to-date knowledge of Council Tax legislation, recovery policies, and case law.

• Administer the recovery of Council Tax, including issuing final notices, summonses, and liability orders.

• Handle inbound enquiries via phone, email, and letter, negotiating payment arrangements.

• Refer and monitor cases with external enforcement agents, determining next steps on returned cases.

• Represent the Council in court proceedings related to Council Tax liability when required.

• Compile statistics and assist in software testing for Council Tax systems.

• Ensure a joined-up approach to corporate debt recovery in line with legislation.

• Prioritise and manage personal workload effectively to meet team objectives.

• Demonstrate awareness of equality, diversity, and inclusion in all interactions.

Requirements:

• Prior experience in a Council Tax billing or recovery role (public sector/local authority).

• Good working knowledge of recovery enforcement tools, liability orders, and legal processes.

• Strong communication skills and ability to negotiate payment plans empathetically.

• Familiarity with Council Tax software (e.g., Northgate, Capita, or Civica) is advantageous.

• Availability for the full assignment duration.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.