Billing and Collections Coordinator

Billing and Collections Coordinator | Gloucester | up to -30,000

Office based (flexibility for hybrid working may be available once established in post)

The Company

My company are within the Business Services Sector

The Role

The Billing & Collections Coordinator is responsible for delivering accurate and timely invoicing while maintaining well-controlled customer accounts within a high-volume service and project environment.

This role ensures all jobs are billed correctly and efficiently, proactively identifying revenue opportunities and minimising revenue loss.

The Billing & Collections Coordinator reviews and resolves client billing queries, conducts investigations where necessary and manages multiple priorities in a fast-paced environment to support optimal cash flow and customer satisfaction.

Key Responsibilities

Invoicing and Billing:

• Raise high volumes of service invoices for parts and labour with monthly volumes of approximately 1500 to 1900 transactions
• Review in-house generated billing to confirm pricing accuracy and alignment with completed work
• Apply VAT correctly in line with established procedures and guidance
• Produce invoices using client specific templates where required
• Upload invoices and supporting documentation to customer portals
• Issue invoices in line with customer contracts and agreed timelines

Accounts Receivable Management:

• Maintain accurate customer accounts
• Reconcile customer balances and investigate discrepancies
• Act as the primary point of contact for invoice disputes, managing queries through to full resolution
• Support credit control activity through account reconciliation and query clearance
• Maintain records to support aged debtor reporting

Systems and Process:

• Use Xero, Simpro, and Excel as core working systems
• Maintain clear audit trails and supporting documentation
• Identify opportunities to improve billing and AR processes as transaction volumes increase

Your Profile

• Demonstratable experience in Accounts Receivable or billing, in a service or project-based business
• Demonstratable experience of parts and labour invoicing
• Confidence and capability to work with high transactional volumes
• Experience or understanding of project invoicing such as staged billing applications or valuations
• Experience operating within a group structure
• Experience invoicing across multiple legal entities
• Previous responsibility for supervising or supporting junior AR team members would be advantageous
• AAT qualification desirable but not essential

For further information, please contact Rhian Mountjoy-

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