Billing Advisor

Billing AdvisorRed Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field.As a Collections and Billing Advisor, you will be manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessaryBenefits and Package for a Billing Advisor:Salary: CompetitiveHours: Monday - Friday, 9am - 5:30pmContract Type: PermanentLocation: Solihull33 days holiday (including Bank Holidays)Referral Bonus - Recommend a friendEmployee Assistance ProgrammePrivate Medical Insurance after probationEnhanced Maternity and Paternity paySalary sacrifice; pension scheme, cycle to work scheme and electric car leasing schemeKey Responsibilities of a Billing Advisor:Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessaryHandle aged debt queries and dispute resolution to minimise outstanding balancesLiaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepanciesCollaborate with internal teams to find solutions and prevent recurring problemsMaintain accurate records of customer interactions, dispute cases, and follow-up actionsIdentify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processesEscalate critical issues to appropriate ..... full job details .....