Bi-Lingual Customer Service Advisor (German Speaking)

Job Title: Bi-Lingual Customer Service Advisor (German Speaking) Salary: £27,300 per annum (Full-Time, Permanent, 37.5 hours) with bonus opportunities Location: Liverpool City Centre (Office based with a hybrid model) Working Hours: Mon-Fri (8am-4pm) Are you an experienced Bi-Lingual Customer Service Advisor (English and German Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this role to join a globally known company at their Liverpool City Centre office. This is an exciting opportunity to play a pivotal role in influencing future of the company s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times. What You ll Do:Providing a personalised and inspiring customer experience that brings the brand to life in a sales through service approach across all communication functions (phone, e-mail, live chat and social media).Engaging with customers to gain a full understanding of their requirements.Covering a large scope of services to support customers across the full customer journey.Managing customer interactions involving stakeholders from the partner network.Ensuring KPI s and SLAs are always achieved. Key Skills and Experience We re Looking For:Bi-lingual (German and English speaking) is essential.Excellent verbal and written speaking experience within both English and German ..... full job details .....