Bereavement Support Manager (Scotland)

Provide and lead high-quality bereavement support to families, ensuring timely and compassionate responses to all enquiries. Oversee, develop and expand bereavement support services in Scotland in line with the charity''s strategic goal to support all bereaved families whose baby or young child dies suddenly and unexpectedly. Be the primary contact for and manage the bereavement support services in Scotland. Develop and manage, in partnership with the Head of Support and Information, the Befriender programme in Scotland. Work with the Head of Care of Next Infant (CONI) to ensure support is available for any bereaved family in Scotland with subsequent pregnancies. Provide emotional and practical support to families after a baby or young child''s sudden death, maintain ongoing contact and long-term support. Advocate for families to help them navigate the Child Death Review process; liaising with the various multi agency professionals involved including Crown Office and Procurator Fiscal Service, paediatricians and other professionals working in the child death review process. Act as a ''Keyworker'' for families within the Child Death Review process where one is not already assigned. Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department. Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy. Send materials to bereaved contacts, ..... full job details .....