Bereavement Services Team Leader - Business Support and Crematorium

Are you ready to lead with compassion and make a real difference for families during their most difficult moments? The Borough Council has an exciting Bereavement Services Team Leader - Business Support and Crematorium has an exciting opportunity! Location: Cheltenham, Gloucestershire, GL50 Salary: £35,412 - £38,220 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Closing Date: Sunday 12th July About Us: The Borough Council is an award-winning local authority committed to making Cheltenham a better place to live and work. We enable communities and businesses to thrive whilst protecting what is valued about our town. We are an ambitious, forward-thinking employer that treats everyone fairly, values all staff, and provides a stimulating working environment where people can reach their full potential and achieve a healthy work-life balance. Bereavement Services Team Leader - Business Support and Crematorium - The Role: You will lead the Business Support and Crematorium teams, managing all administration operations while ensuring compliance with statutory requirements. As the main point of contact for bereaved families and stakeholders, you will deliver empathetic customer service in a sensitive, front-facing environment. You will supervise and develop your team, drive service improvements, manage performance and attendance, and deputise for senior management as required. This role demands visible leadership, excellent communication, resilience and the ability ..... full job details .....