Bereavement Services Team Leader - Business Support & Crematorium

Are you ready to lead with compassion and make a real difference for families during their most difficult moments? Cheltenham Borough Council has an exciting Bereavement Services Team Leader - Business Support & Crematorium has an exciting opportunity!

Location: Cheltenham, Gloucestershire, GL50 9SA

Salary: -35,412 - -38,220 (pay award pending wef 1 April 2026)

Job Type: Full Time, Permanent

Closing Date: Sunday 12th July

About Us:

Cheltenham Borough Council is an award-winning local authority committed to making Cheltenham a better place to live and work. We enable communities and businesses to thrive whilst protecting what is valued about our town. We are an ambitious, forward-thinking employer that treats everyone fairly, values all staff, and provides a stimulating working environment where people can reach their full potential and achieve a healthy work-life balance.

Bereavement Services Team Leader - Business Support & Crematorium - The Role:

You will lead the Business Support and Crematorium teams, managing all administration operations while ensuring compliance with statutory requirements. As the main point of contact for bereaved families and stakeholders, you will deliver empathetic customer service in a sensitive, front-facing environment. You will supervise and develop your team, drive service improvements, manage performance and attendance, and deputise for senior management as required. This role demands visible leadership, excellent communication, resilience and the ability to support families through complex procedures and documentation.

Bereavement Services Team Leader - Business Support & Crematorium- Key Responsibilities:

- Lead, supervise and develop team members, managing performance and attendance

- Ensure all burial, cremation and memorial processes are compliant and accurately recorded

- Support bereaved families with guidance through sensitive procedures and documentation

- Manage customer enquiries, bookings and stakeholder relationships

- Drive service improvement and support operational and budget management

- Investigate and resolve complaints professionally

- Deputise for senior management as required

Bereavement Services Team Leader - Business Support & Crematorium - You:

- Educated to A level, NVQ level 3, or BTEC in Office Administration (or equivalent relevant experience)

- Proven experience managing and leading a team in an office environment

- Strong IT skills including MS Office and knowledge of payment systems and financial procedures

- Empathetic and resilient with excellent communication skills across telephone, face-to-face and written formats

- Ability to work under high pressure, prioritise workloads and maintain strict deadlines

- Excellent numeracy and literacy skills with meticulous attention to detail

- Ability to maintain confidentiality and work to data protection standards

Benefits:

- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)

- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)

- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours

- A comprehensive programme of learning and development

- Two days (pro rata) paid time off for volunteering

- Enhanced maternity and paternity schemes

- Access to free counselling services

- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan

- A cycle to work scheme

- Low-cost town centre parking

- A commitment to employee wellbeing

To submit your CV for this exciting Bereavement Services Team Leader - Business Support & Crematorium opportunity, click Apply today!