Benefits Officer

Benefits Officer - Discretionary Housing Payments

3 months initially, likely to be extended

Home working -will be required to do some training for others in the office later in the contract

Negotiable rates

Our client is looking for a Benefits Officers on an initial 3-month contract to provide a first-class service to the public in the granting of Housing Benefit and Council Tax Support.As the successful candidate you will be responsible for processing claims for Housing Benefit and Council Tax Support both accurately and quickly so that agreed targets are met.

You will mainly be processing Discretionary Housing Payment claims.

You will also be responsible for the below:

• Maintain an up to date knowledge of procedures, regulations and systems and provide an awareness of other welfare benefits where appropriate.
• Consider and make recommendations on backdating benefit claims.
• Maintain a high level of customer care in all operations.
• Assist in supporting other staff when required.
• Deputise for the Benefits Team Leader in their absence.

The successful candidates must have experience processing Discretionary Housing Payment Claims. This is the main part of the role and also need the below:

• Knowledge of benefits legislation and the ability to interpret and communicate it to customers
• Ability and proficiency in Academy system

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