Benefits, Debt and Money Adviser

Are you ready to make a real difference in people''s lives by providing specialist debt, benefit, and money advice?This is an exciting opportunity to join Poppyscotland/RBL, to help deliver a new Scotland wide service offering debt and money advice to Scotland''s Armed Forces community.As a Benefits, Debt and Money Adviser you will provide expert guidance to those facing financial difficulties. Through face-to-face, telephone, and email interactions, you''ll offer tailored advice on legal rights, debt solutions, and benefits entitlements.What You''ll Do: - Provide specialist debt casework, ensuring compliance with FCA regulations. - Conduct benefit calculations and maximise income opportunities (full training provided). - Advocate for clients by drafting letters, gathering medical evidence, and researching case law. - Maintain accurate case records for continuity, reporting, and analysis. - Build strong relationships with MOD, DWP, NHS, local authorities, and service charities. - Stay up to date with changes in debt and social security legislation. - Deliver a holistic, person-centred service, ensuring coordinated support. - Manage referrals and caseloads to provide timely assistance.Poppyscotland offers a holistic Benefits and Debt advice service, with the expectation that the successful candidate will develop knowledge, skills and experience in welfare benefits (full training and supervision provided) to be able to support clients in challenging social security benefit ..... full job details .....