Benefits Assessor

Benefit and Money AdviserAnnual Salary: £37,250Location: Redhill, SurreyJob Type: Full-time, PermanentSchedule Type: Hybrid (2 days in office per week, dependent on business needs)Work Hours: 36 hours per weekJoin our team and make a significant impact in people''s lives by ensuring they have access to essential financial resources and support. As a Benefit and Money Adviser, you will be a crucial part of our financial inclusion team, dedicated to improving living conditions and providing services that make a real difference.Day-to-day of the role:Support residents to maximise their income by identifying and securing all eligible welfare benefits. This includes completing applications over the phone and during home visits.Manage a caseload of residents, providing tailored advice on benefits, budgeting, and debt, and documenting all guidance and next steps through written follow-up communication.Challenge benefit decisions through mandatory reconsiderations and appeals, preparing cases and supporting residents through the process to achieve positive outcomes.Represent residents at tribunal hearings where appropriate, preparing written submissions and presenting structured arguments based on legislation and case law.Provide practical, person-centred support to residents who may be vulnerable or experiencing financial hardship, helping them sustain their tenancies.Required Skills and Qualifications:Proven experience delivering advice in a customer-facing setting (e.g., Citizens ..... full job details .....