Benefits Assessor (Council Tax and Housing Benefits)

Positive Employment is currently recruiting for a Benefits Assessor for our client, a local government organisation based in Cheshire.The successful post holder will under the guidance of the Senior Benefit Assessor, to assess Housing and Council Tax Benefit in accordance with legislation, case law, and the working practices and procedures of the council to the required standards of accuracy and achieving agreed clearance times as laid out in the Service planDeal with customer enquiries by telephone, in person or on visit as required, and to support colleagues and partners in prioritising customer needs, and providing excellent customer care.This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. THE ROLE IS FULLY REMOTE WORKING.Duties and Responsibilities but not limited to:Process all work allocated by the Benefit Team Leaders in accordance with service performance indicators and office procedures.Assess all types of Housing Benefit (HB) and Council Tax Benefit (CTB) applications, including applications from students, self-employed applicants and customers across all types of tenures.Undertake overpayment calculations and underlying entitlement assessments.Undertake initial investigations relating to complaints and verify claims to the required standard.Maintain accurate customer records using online computer systems, complying with Data Protection, Freedom of Information and other security standards.Provide accurate ..... full job details .....