Benefits Assessment Officer

Benefit Assessment OfficerHours: 37 hours per weekRate: £20-£23 per hour UmbrellaLocation: RemoteSystem: Civica OpenRevenuesMain duties of the job:Assessing new claims, changes of circumstances, and revisions for Housing Benefit and Council Tax Reduction in line with statutory regulations and local authority policiesReview and validate supporting documentation, applying risk-based verification where requiredProvide clear, accurate explanations of decisions to customers, local authorities, and partner organisationsMaintain accurate records on the organisations case-management systems, ensuring all actions meet audit and quality standardsWork to agreed KPIs, including accuracy, productivity, and turnaround timesRespond to queries, providing technical guidance, and contributing to continuous service improvementIdentify potential fraud indicators and refer cases appropriatelyKeep up to date with Housing Benefit, CTR, DWP guidance, and welfare reform changesTo apply for this role and for more information, please send your updated CV toElla Richardson ..... full job details .....