Benefit Assessor

The main purpose of the role: Benefit AssessorTo undertake a range of generic work activities centered around the prompt and accurate assessment of all types of claims for Housing Benefit and Council Tax Support.Specific duties and responsibilities Benefit AssessorTo undertake all work activities involved in assessment of new claims, changes in circumstances and ATLAS notificationsElectronic Document Management scanning and indexingVerification of evidence, pre-assessment and requests for further informationThe complete final determination in accordance with the regulationsNotification of determinations and quality assurance of lettersCorrect and full determination on overpayment recoveryCorrect subsidy coding of any overpayments and claim time statsTo undertake the work activities involved in the determination of new claims and changes in circumstances including overpayments determination and recovery level decisionsTo undertake all assessment work activities above in accordance with the benefit regulations and internal operational procedures and guidelinesTo undertake all assessment and (re) determination work activities above using the Academy Benefits system and IDOX workflow and document management IT systemTo respond to customer enquiries across a range of benefit issues, especially when receiving customer queries for cases previously assessed / re assessed by selfTo provide support to Claim Support Team by personally dealing with phone and reception callers in respect ..... full job details .....