BBC OPERATIONS ENGINEER

BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRIDMy client, the BBC, is seeking an experienced Operations Engineer to join their Digital 24/7 Operations team. This is a hybrid contract role with candidates required onsite 4 days every 5 weeks at either the Glasgow (G51 1DA) or Manchester (M50 2EQ) location. The contract runs until 31/03/2027 and is paying £450 per day inside IR35. As a member of the 24/7 Operations team, you will be responsible for supporting critical BBC digital services including News, Sport, Weather, iPlayer, Sounds and other high-profile online platforms. You will play a key role in identifying, managing and resolving operational incidents across both AWS and on-premise environments.Responsibilities:Provide operational support across AWS and on-premise platforms on a 24/7 shift rota.Use monitoring and diagnostic tools to investigate and resolve service impacting incidents.Manage incidents from initial logging through to resolution while adhering to SLA requirements.Accurately document incidents and investigation activities in line with ITIL best practice.Communicate technical issues effectively to both technical and non-technical stakeholders. Support service improvements through documentation, process enhancement and operational development initiatives. Ensure effective handover of incidents and operational activities between shifts.Key Skills andamp; Experience:Experience within a 1st and/or 2nd Line Support environment.Strong AWS operational support ..... full job details .....