Banqueting Operations Manager

Yellow 42 are looking for a Banqueting Operations Manager for one of our 5 star resort clients in Scotland. A prestigious hotel on the beautiful Ayrshire coast, the main role is to oversee event operations throughout the Resort, and on a limited basis at off-site locations. You will lead a high-performing operational team to execute flawless events, exceed guest expectations, and maximise banqueting revenues and operational efficiency. THE ROLE AND MAIN DUTIES Execute every event based on the Resort s luxury standards and customer expectations Ensure the highest level of service is provided during events and drive customer satisfaction Manage relationships, clearly and concisely communicate with all stakeholders in an event in order to build loyalty, including but not limited to; resort managers/departments, event planners, banqueting team, suppliers, clients and guests Be a present, approachable and endearing onsite contact for all event organisers, hosts and VIP s Attend planning meetings and menu tastings with the resort event planners, co-host the final client meetings and preconvention meetings in order to ensure smooth transition for all customers Direct room set-ups, staff briefings, service, and breakdown. Act as Master of Ceremonies for Events, address the room, lead the announcements, introductions, and pre-event housekeeping/safety briefings with confidence and eloquence. Be responsible for the maintenance, functionality, and operation of all in-house AV ..... full job details .....