Banking Customer Service Administrator

Job Title: Card and Payments AdministratorTemporary - 7/8 monthsDepartment: Customer Services - Card and Payments Location: Bristol Salary: 12- 14 per hourRole PurposeTo provide exceptional customer service and support within the Card and Payments team, ensuring accurate, timely, and compliant processing of workflows. This temporary role (7-8 months) focuses on delivering high-quality results for internal and external customers while supporting daily team operations.Key ResponsibilitiesDeliver consistent, high-quality customer service via phone, email, and letters.Process Card and Payments workflows accurately, meeting SLAs and KPIs.Prioritise daily workload according to workflow plans and deadlines.Escalate issues affecting workflow, controls, or service delivery.Handle complaints in line with FCA guidelines and regulatory requirements.Maintain knowledge of Card and Payment Schemes and internal processes.Communicate effectively with internal teams and external stakeholders to ensure smooth operations.Support continuous improvement initiatives and conduct quality checks on colleague''s work.Skills and CompetenciesStrong attention to detail and accuracy.Excellent organisational and time management skills.Ability to manage multiple tasks of varying complexity.Effective written and verbal communication.Customer-focused with problem-solving skills.Able to work independently and collaboratively within a team.Experience and KnowledgeExperience in retail banking or regulated ..... full job details .....