Banking Customer Advisor - Ballymena

Honeycomb is delighted to be partnering exclusively with a highly regarded and established banking institution in Northern Ireland to appoint a Customer Service Advisor for its Ballymena branch.The CompanyThis organisation has built a strong reputation for outstanding customer care and a genuine commitment to the local community. The Ballymena branch provides a friendly and supportive setting where customers can expect a consistently high level of service.Role SummaryIn this front-line position, you will act as a key contact for customers, creating a professional and welcoming experience at every stage. You will support day-to-day enquiries, complete transactions, and manage cash in a secure and accurate manner.Main DutiesDeliver an excellent level of customer service by handling enquiries in a prompt, professional, and courteous way.Process deposits, withdrawals, lodgements, and related counter transactions accurately.Follow established cash procedures, including end-of-day balancing, in line with security and audit requirements.Support awareness of the bank''s services and assist customers in using digital or self-service facilities where appropriate.Play an active role in maintaining a supportive and team-focused branch environment.The PersonWe are looking for an individual who is attentive to detail, comfortable handling cash, and capable of delivering an excellent in-person customer experience.Essential Criteria:Background in a customer-facing role.A proactive and ..... full job details .....