Bank Switchboard Administrator

Bank Switchboard Operator Private Hospital Bank (Zero-Hours Contract) Location: St MellonsWe are currently recruiting a Bank Switchboard Operator to join our Patient Support Centre based in St Mellons. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.About the RoleAs a Bank Switchboard Operator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for managing incoming and outgoing telephone communications across multiple hospital sites, ensuring all enquiries are handled in a professional, courteous, and efficient manner, in line with hospital policies and procedures.This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.Key ResponsibilitiesOperate the central switchboard system across multiple hospital sitesDirect calls accurately to the appropriate departments or personnelRespond to telephone enquiries in a professional, efficient, and consistent mannerEscalate technical or telecommunications issues as appropriateInitiate emergency communication procedures (e.g. fire alerts ..... full job details .....