https://jobs.co.uk/job/b2c-e-commerce-customer-services-agent-adecco--f02ec592-b128-409a-90b5-13e0e29bc710 RSS feed for B2C E-commerce Customer Services Agent at Adecco. en-gb Thu, 09 Jul 2026 19:52:32 GMT https://jobs.co.uk/job/b2c-e-commerce-customer-services-agent-adecco--f02ec592-b128-409a-90b5-13e0e29bc710 https://jobs.co.uk/job/b2c-e-commerce-customer-services-agent-adecco--f02ec592-b128-409a-90b5-13e0e29bc710 Wed, 08 Jul 2026 23:00:00 GMT Location: Marlow | Salary: £26000/annum and great benefits | Type: Permanent | E-commerce Customer Services Agent Location: Marlow (Office Based) Job Type: Full-Time, Permanent Department: Operations The Role We are seeking a proactive and customer-focused E-commerce Customer Services Agent to join our Operations team. This is an excellent opportunity for an individual who is passionate about delivering outstanding customer service and enjoys working in a fast-paced e-commerce environment. The successful candidate will be responsible for managing customer enquiries, order-related queries, returns, and complaints while ensuring a positive customer experience at every stage of the customer journey. Key Responsibilities Respond to customer enquiries via telephone, email, and customer service systems. Handle general customer service requests and order-related queries efficiently and professionally. Manage product returns and ensure all relevant systems are updated accurately and in line with company procedures. Provide customers with order status updates and delivery tracking information. Record and maintain accurate customer records, communications, and actions within CRM systems. Investigate and manage customer complaints, escalating ... Permanent