https://jobs.co.uk/job/b2c-customer-service-agent-trinity-resource-solutions--84cba9d7-c116-496b-a9e6-a2ca896f0964 RSS feed for B2C Customer Service Agent at Trinity Resource Solutions. en-gb Mon, 07 Sep 2026 18:02:32 GMT https://jobs.co.uk/job/b2c-customer-service-agent-trinity-resource-solutions--84cba9d7-c116-496b-a9e6-a2ca896f0964 https://jobs.co.uk/job/b2c-customer-service-agent-trinity-resource-solutions--84cba9d7-c116-496b-a9e6-a2ca896f0964 Mon, 07 Sep 2026 11:51:31 GMT Location: Slough | Salary: 10000-500000 Annual | Type: Permanent | Are you someone who genuinely enjoys helping customers and making sure they have a great experience? Do you have experience in Customer Service, E-commerce, Order Management or a Contact Centre environment and want to join a successful, fast-moving business where your work really makes a difference? We''re looking for an enthusiastic E-commerce Customer Service Agent to join a busy UK Operations team in Marlow. This is a fantastic opportunity for someone who enjoys variety, problem-solving and working with people. You''ll be the person customers turn to when they have questions about their orders, deliveries or returns - helping to resolve issues quickly and professionally. What you''ll be doing You''ll have a varied role covering: Handling customer enquiries by phone and electronically Responding to general and order-specific queries Managing returns and refunds, ensuring systems are kept up to date Providing order status and delivery tracking information Managing customer calls, orders, complaints and cases through CRM systems Taking ownership of more complex complaints and escalating them to the right teams Working closely with Sales, Marketing, Logistics and After Sales Suppor... Permanent