B2B Retentions Specialist

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Your role is to provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business''s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. If you have B2B retentions experience, and want a fresh challenge with commission, please apply today! Day-to-day responsibilities include but are not limited to the below:Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raisedRecord accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be producedTake ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any riskIdentify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usageProvide feedback to sales and service agents, to help improve efficiencies, processes and promote best practiceHelp to improve ..... full job details .....